Program Manager – RPO Engagement
- Manage Global Recruitment Process Outsourcing operations and support.
- Responsible for managing onboarding and off boarding of RPO resources.
- Define global reporting needs for RPO.
- Track and monitor all service level agreements and contractual commitments for all in scope countries.
- Report out on SLA and contract commitments. Escalate issues, as needed.
- Process owner for RPO related processes.
- Procedure owner for RPO related procedures.
- Request and manage any policy exceptions.
- Facilitate and/or participate in regular RPO meetings with Wells Fargo and vendor leadership teams.
- Support Global Delivery efforts, as time allows.
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