Program Manager - RPO Engagement

Program Manager – RPO Engagement

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Program Manager – RPO Engagement

Responsibilities

  • Manage Global Recruitment Process Outsourcing operations and support.
  • Responsible for managing onboarding and off boarding of RPO resources.
  • Define global reporting needs for RPO.
  • Track and monitor all service level agreements and contractual commitments for all in scope countries.
  • Report out on SLA and contract commitments. Escalate issues, as needed.
  • Process owner for RPO related processes.
  • Procedure owner for RPO related procedures.
  • Request and manage any policy exceptions.
  • Facilitate and/or participate in regular RPO meetings with Wells Fargo and vendor leadership teams.
  • Support Global Delivery efforts, as time allows.

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